Q. Is the use of your broadband comparison shopping authority a free service?
A. Yes. There are no charges to use the broadband service provider lookup at homes.org. We are happy to provide you with this courtesy service.

Q. What benefits am I getting through the use of your broadband comparison shopping authority service?
A. Number one: we’re free. Number two: providing you with the service providers who operate in your area and any promotional incentives they are running is what we do; it’s how we have earned the name “broadband comparison shopping authority.” Otherwise, we’d just dictate who you should sign up with. What we give you that you can’t find anywhere else are choices.

Q. What system requirements does broadband call for?
A. Personal Computer
Pentium 133 MHz processor; Windows 95+; minimum of 64 MB RAM; 200 MB free disk space.

MAC
75 MHz processor; System 7.5+; 200 MB free disc space. It is always recommended that you follow up with the broadband service provider for any additional equipment-related requirements.

Q. Is it necessary to provide my email address?
A. Yes. All of our future subscribers will have unique needs. Installation requirements will vary and be determined on an individual basis. We will need to follow up with each new subscriber by email, notifying each of the details and supplying at this time each new subscriber with their confirmation number for service successfully ordered.

Q. Is it necessary for me to enter my address?
A. Yes. All broadband service providers will need this to determine the type and availability – specific to your area.

Q. What will happen when I hit the “Find My Offers” button?
A.  You’ll want to hit the “Find My Offers” button because it is the only way to find out which offers you are eligible for by our assortment of service providers. It ordinarily takes up to 30 seconds to retrieve this data.

Q. How are digital subscriber line[s] (DSL), high-speed Internet and broadband different?
A. Broadband is often used in place of high-speed Internet and DSL. High-speed Internet travels within its own network which is shared by its service recipients. If using a cable modem, you can watch cable broadcast on television as well as get a web connection. DSL Internet service travels over a dedicated telephone line, courtesy of your telephone company.

Q. Is there a charge to use the broadband comparison shopping authority feature at homes.org?
A. No. There is no charge to use our broadband comparison shopping authority. We provide a valuable service to consumers who want to stay informed of their communication and entertainment choices.

Q. What methods of payment does the broadband comparison shopping authority at homes.org approve?
A. Personal checks and all major credit and debit cards are accepted.

Q. What is the average order processing time?
A. Depending on the service provider you have selected, the processing time can commence immediately. Or, in rare cases, it may take as long as 7 days for you to receive your confirmation and installation date.

Q. What type of guarantee can I get from using your free service?
A. We provide you with access to all potential service providers in your area. The service provider you choose will make you privy to any guarantees offered when ordering service. Typically, you can learn about these through their terms and conditions page at their website or in any documentation they may send to you.

Q. Through use of your free service, will I be able to see all the offers that I am currently eligible for?
A. To the best of our ability, we make visible the offers of all service providers located in your region. At this time, we have over 50 relationships and will continue to bring you the most affordable and advantageous of all offers.

Q. What company will be billing me?
A.  The broadband service provider that you select is responsible for billing you. If you are already a subscriber and you just want to upgrade or add to your current services, the rate increase will be reflected on your next monthly statement/bill.

Q. Will I be able to cancel service if I decide I don’t like it?
A. The majority of service providers allows for the provision of cancellation of service, without the threat of penalty fees. Be sure to check the terms and conditions of your service provider before you commit. If you are unable to locate the information that you need at their website, be sure to contact their customer service department and ask one of their representatives.